At Alessandro Dell'Acqua, we strive to provide our customers with the best possible shopping experience. We
understand that sometimes you may need to return a product, and we are committed to making this
process as easy as possible for you.
Eligibility for Refunds or Exchanges
To be eligible for a refund or exchange, the following criteria must be met:
The product was purchased directly from our e‐commerce website;
The product is in its original packaging and has not been used or damaged;
The product was not purchased at a discounted price.
Requesting a Refund or Exchange
If you meet the eligibility criteria, you may request a refund or exchange by contacting our customer
service team within 14 days of receiving the product. Please provide your order number and a detailed
explanation of the reason for your request.
If your request is approved, we will issue you purchasing points equivalent to the value of the product
(excluding any shipping costs). These points can be redeemed for future purchases on our e‐commerce
website. Please note that we do not issue refunds in cash or other forms of payment.
Shipping the Product Back
If you are approved for a refund or exchange, you will be required to ship the product back to us at your
own expense. Please ensure that the product is properly packaged to avoid damage during shipping. We
recommend using a trackable shipping method to ensure that the product reaches us safely.
We will provide you with a return authorization number and instructions on how to return the product
Processing the Refund or Exchange
Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria. If
the product is in good condition and it is realized that it was defective upon your receipt, we will issue
the purchasing points to your account. If you have requested an exchange, we will ship the new product
to you as soon as possible.
Please note that the processing time for refunds and exchanges may vary depending on the volume of
requests we receive. We will do our best to process your request as quickly as possible.
If you have any questions or concerns about our refund policy, please contact our customer service
team at firstname.lastname@example.org
We reserve the right to modify this refund policy at any time without prior notice. Any changes will be
effective immediately upon posting on our website.