Refund Policy


Please read our refund and exchange policy carefully before completing the purchase on this website or the Mobile application.

All items bought during online promotional periods with discounted prices or marked as “SALE” are FINAL, therefore, NO REFUNDS or EXCHANGE will be honored.

For any concerns related to your purchase, please contact our Customer Service Team at within 48 hours of receiving your order (will commence on the day the order is delivered based on the tracking system) and our team will look into the issue further. We may make exceptions for the refund/exchange after thorough investigation regarding any order matter and if granted we do not issue refunds in cash or in your initial mode of payment. You may contact the Customer Service team to let you know more about this. We will work to resolve the issue.

Moreover, confirmed orders are also not eligible for modification or cancellation. In connection with this, please review your orders carefully before placing them.

By completing a purchase with Alessandro Dell Acqua Italy L.L.C on the website or mobile application, you acknowledge and agree to abide by this NO REFUND or EXCHANGE policy.