Account Deletion Process

We understand that circumstances may arise where you wish to delete your account from our online store. To ensure the security and authenticity of this process, we have established a manual verification procedure. Please follow the steps outlined below:

Step 1: Request Account Deletion

If you wish to delete your account, kindly reach out to our customer support team through the provided contact methods. You can send an email to [customercare@alessandrodellacqua.com] or submit the deletion form inside our application. Let us know that you'd like to proceed with the account deletion process.

Step 2: Verification

For your security, we will initiate a verification process to confirm your identity as the account holder. Our customer support team will guide you through the necessary verification steps. This ensures that the account deletion request is genuine and authorized.

Step 3: Account Deletion

Upon successful verification, our team will proceed with the account deletion process and it will take around 14 days. Please note that this step is irreversible, and all account data, including order history and personal information, will be permanently removed from our system.

We appreciate your understanding that this manual process is designed to safeguard your account and data. If you have any concerns or questions about account deletion, please do not hesitate to contact our customer support team. We are here to assist you throughout the entire process.

Thank you for being a part of our online store. We value your trust and are committed to providing a secure and reliable shopping experience.